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Dog's Portrait

Terms &
Conditions

Refund Policy

At Bubba's Dog Training, we strive to provide exceptional service to our clients and their beloved pets. We understand that circumstances may arise that require cancellation of training sessions or refunds. Please review our refund policy outlined below:

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1. Cancellation Policy: Clients must provide at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to do so may result in forfeiture of the session fee.

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2. Refund Eligibility: Refunds may be issued in the following circumstances:

  • Unsatisfactory Service: If a client is dissatisfied with the quality of our training services, they may request a refund. This request must be made within 7 days of the training session.

  • Failure to Fulfil Obligations: If Bubba's Dog Training fails to fulfil the obligations outlined in the training agreement, a refund may be issued upon review of the circumstances.

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3. Partial Refunds: Depending on the circumstances, partial refunds may be offered at the discretion of Bubba's Dog Training.

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4. Documentation Required: Clients requesting a refund must provide documentation or evidence to support their claim if requested, such as proof of payment or details of the unsatisfactory service provided.

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5. Timeframe for Refunds: Refunds will be processed within 14 days of the request, provided all necessary documentation is provided.

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6. Method of Refund: Refunds will be issued through the original payment method unless otherwise agreed upon by both parties.

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7. Exceptions: Exceptions to this refund policy may be made for extenuating circumstances beyond the client's control. Such exceptions will be reviewed on a case-by-case basis.

 

By engaging in training services with Bubba's Dog Training, clients agree to abide by the terms of this refund policy.

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For any questions or concerns regarding our refund policy, please contact us at chloe@bubbasdogtraining.co.uk

Training Agreement

This agreement is made between Bubba's Dog Training, hereinafter referred to as the "Trainer," and yourself as the client, hereinafter referred to as the "Client," effective as of 1st April 2024 onwards.

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1. Services Provided

The Trainer agrees to provide dog training services as follows:​

  • Frequency and Duration of Sessions: dependant on the amount of sessions purchased.

  • Training Location: sessions will take place at the client's home or an agreed upon alternate location.

  • Training Methods: only positive-based methods will be used during any training by the trainer, using no force, fear or pain.

  • Additional Services: if a package is purchased, the trainer agrees to offer support in between sessions and will always respond within 24 hours unless discussed otherwise with the client.

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2. Client Responsibilities

The Client agrees to:

  • Ensure the dog's attendance at all scheduled training sessions.

  • Comply with the Trainer's instructions and recommendations.

  • Practice and reinforce training techniques between sessions.

  • Notify the Trainer of any changes in the dog's behaviour, health, or environment that may impact training.

  • Provide accurate and complete information about the dog's history, temperament, and any relevant medical conditions.

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3. Fees and Payment

The Client agrees to pay the Trainer for dog training services prior to starting any training.

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4. Cancellation and Refund Policy

The Client understands and agrees to abide by the Trainer's cancellation and refund policy as outlined in a separate document.

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5. Liability

The Trainer shall not be liable for any injuries or damages sustained by the dog or any third party during training sessions, unless caused by the Trainer's gross negligence or wilful misconduct.

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6. Termination of Agreement

Either party may terminate this agreement with written notice to the other party. In the event of termination, the Client shall be responsible for payment of all fees due for services rendered up to the date of termination.

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7. Confidentiality

Both parties agree to maintain the confidentiality of any information shared during training sessions.

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8. Entire Agreement

This agreement constitutes the entire understanding between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter herein.

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10. Signatures

The parties agree to these terms automatically by confirming the booking of any services.

Privacy Policy

This Privacy Policy describes how Bubba's Dog Training, hereinafter referred to as the "Trainer," collects, uses, and protects the personal information provided by clients and visitors to our website.

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1. Information We Collect

  • Personal Information: We may collect personal information such as name, address, email address, phone number, and other contact details when clients voluntarily provide this information to us.

  • Dog Information: We may also collect information about clients' dogs, including breed, age, medical history, and behavioural issues, to better understand their training needs.

  • Website Usage Data: When visitors browse our website, we may collect usage data such as IP address, browser type, referring pages, and pages visited for analytical purposes.

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2. How We Use Your Information

  • Providing Services: We use the information collected to provide dog training services, communicate with clients, schedule appointments, and tailor training programs to meet their needs.

  • Improving Our Services: We may use client feedback and dog training progress to improve our services and develop new training programs.

  • Marketing: With consent, we may use contact information to send promotional materials, updates, or newsletters about our services.

  • Website Analytics: We use website usage data to analyse trends, track user engagement, and optimise our website for better user experience.

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3. Data Sharing and Disclosure

  • Third-Party Service Providers: We may share personal information with third-party service providers, such as payment processors or email marketing platforms, to facilitate our services. These providers are contractually obligated to protect the confidentiality and security of the information.

  • Legal Compliance: We may disclose personal information when required by law or in response to lawful requests from government authorities.

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4. Data Security

We take appropriate measures to safeguard the personal information collected against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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5. We may take photographs of videos of your dog to use on social media for education and advertising purposes. Prior verbal permission will always be acquired from the client. The trainer may have the client in the photograph or video but will try to ensure no faces are visible, however this is not always possible - should the client not want themselves in any photographs or videos, this request can be made verbally. Clients have the right to request we remove any photographs or videos from our social media should they change their mind; this should be requested via email to chloe@bubbasdogtraining.co.uk

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6. Your Choices

  • Opt-Out: Clients can opt out of receiving promotional emails or newsletters by following the unsubscribe instructions provided in the emails.

  • Access and Correction: Clients have the right to access and correct their personal information held by us. Please contact us to request access or make corrections.

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7. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information from our records.

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8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at chloe@bubbasdogtraining.co.uk

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